here are: The Terms and Conditions of Hyundai's 5 Year Warranty
Making a claim
We hope you will have many years of safe and reliable motoring in your new Hyundai. If a
defect in manufacture should arise, any Authorised Hyundai Retailer or Repairer in the UK or
in Europe can put it right even if you did not buy the vehicle from that Retailer. A claim for a
repair under your warranty can only be made at an Authorised Hyundai Retailer or Repairer,
and any claim must be made as soon as the defect arises.
If you do not agree with the decision of an Authorised Hyundai Retailer or Repairer decision
on your warranty claim, we may advise you to obtain an opinion from another Authorised
Hyundai Retailer or Repairer. Your warranty claim may be referred to Hyundai UK which
reserves the right, in its sole discretion, to determine whether the defect is warrantable or to
appoint its own engineer to inspect the vehicle and/or the defect that has arisen.
Minor accident damage will not automatically invalidate the warranty. Any damage must be
repaired by a competent repairer to Hyundai’s standards and you must be able to furnish the
Authorised Hyundai Retailer or Repairer with any records requested to demonstrate this.
Warranty claims will not be accepted if the defect may be attributable to accident damage or
subsequent repair work.
Hyundai UK is committed to the Motor Ombudsman approved code of practice for new cars.
The Motor Ombudsman provide a Chartered Trading Standards Institute approved CTSI
certified Alternative Dispute Resolution (ADR) service if a customer remains dissatisfied with
the outcome of a dispute covered by one of their Codes of Practice. Any dispute arising out
of or in connection with the Hyundai 5 Year Warranty that cannot be settled may, if you agree,
be referred to the Motor Ombudsman. Details can be found at
www.TheMotorOmbudsman.org, alternatively you can contact their Advice Line on 0345 241
3008