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Tenbytriker
Posts: 37
Joined: Wed Mar 16, 2022 5:09 pm
Location: Pembrokeshire

Post by Tenbytriker » Sat Jun 04, 2022 11:52 am

Well waited 6 months now for car 🚗 in teal not red lol have been told by dealers when i visited them june so i thought double check with hyundai as their times are different from the dealers tried 3 times now we will get back to you they say bloody comedians dont know the meaning of customer service er it will take 2 weeks to find out ha joke tried again today same rubbish emailed dealer 3 times no reply wont take me 3 sec to cancel and go some were else hyundai rante over

joolstdi
Posts: 156
Joined: Tue Jan 11, 2022 7:44 pm
Location: South Wales

Post by joolstdi » Sat Jun 04, 2022 3:55 pm

Have you asked them nicely to send you by email a screen shot of the photo below.
That will give you an idea where the car is.
My car is stuck in tilbury and is waiting for transportation to the dealership but because
Of the bank holidays and now one is working it’s added days on to delivering of the cars.
And yes this is a old one I have a new updated one but I could not find it as all the dates have changed.
Every time I called customer services they keep telling me that the dealership has the most up to date information
Which is really bad for them as they are now getting all the poo? Off customers.

Where did you order the car Swansea?

Jools

2BC97C79-F90D-432D-92B3-EE8E8029906F.jpeg

Tucson Phev ultimate in Dark night Grey + Tech pack
Ordered 20-01-2022
Arrived in Tilbury on the 11th of May
Out of work shop 19th may
Arrived at dealership 8th of June
Pick up from Dealer 16th June. 22 weeks order from start to finish :D :D

Tenbytriker
Posts: 37
Joined: Wed Mar 16, 2022 5:09 pm
Location: Pembrokeshire

Post by Tenbytriker » Sat Jun 04, 2022 8:17 pm

Cheers buddy yes been asking nicely for weeks and getting no were and as a customer why should we do the running around dealers and customer service not responding to emails etc ( sent b4 the bhols) its only because i might need to book a day off work oh yes i work in transport 24hrs a day 362days a year just saying lol mind dealer did say dont know when its shipping in or what ship its on last time i was their, ordered car 20th jan 2022 in Kilgetty

focusy
Posts: 32
Joined: Thu Jan 20, 2022 3:54 pm

Post by focusy » Sun Jun 05, 2022 11:31 am

Mine down as shipping 29/06. But I can’t see any boats, hmm how accurate are these breakdown from Hyundai 🤔

NLineS
Posts: 31
Joined: Mon Dec 20, 2021 2:16 pm

Post by NLineS » Mon Jun 06, 2022 8:02 am

joolstdi wrote:
Sat Jun 04, 2022 3:55 pm
Have you asked them nicely to send you by email a screen shot of the photo below.
That will give you an idea where the car is.
My car is stuck in tilbury and is waiting for transportation to the dealership but because
Of the bank holidays and now one is working it’s added days on to delivering of the cars.
And yes this is a old one I have a new updated one but I could not find it as all the dates have changed.
Every time I called customer services they keep telling me that the dealership has the most up to date information
Which is really bad for them as they are now getting all the poo? Off customers.

Where did you order the car Swansea?

Jools

Image

Any idea what the red asterisks next to production completion date and shipping date signal?

joolstdi
Posts: 156
Joined: Tue Jan 11, 2022 7:44 pm
Location: South Wales

Post by joolstdi » Mon Jun 06, 2022 9:01 am

Hi this is a old one I put up the red asterisks are estimated dates and not confirmed yet. When they confirmed they will have a blue tick on the left hand side. My new one has ticks all down the side to work shop out we are still waiting for delivery to the dealer, but been told this week or next week
Tucson Phev ultimate in Dark night Grey + Tech pack
Ordered 20-01-2022
Arrived in Tilbury on the 11th of May
Out of work shop 19th may
Arrived at dealership 8th of June
Pick up from Dealer 16th June. 22 weeks order from start to finish :D :D

Tenbytriker
Posts: 37
Joined: Wed Mar 16, 2022 5:09 pm
Location: Pembrokeshire

Post by Tenbytriker » Mon Jun 06, 2022 9:52 am

Bit ov a daft q you say its in workshops b4 it gets deliverd to dealers whats that for as it,s in workshop when it arrives:lol: :lol: :lol: just been told erm might b deliverd on the 19th june now

joolstdi
Posts: 156
Joined: Tue Jan 11, 2022 7:44 pm
Location: South Wales

Post by joolstdi » Mon Jun 06, 2022 11:37 am

Yes it has to go through the work shops up in tilbury for their checks and after it has arrived in the dealership they have to do more checks and pdi the car ready for the customer. But my car will be a bit later as I’m having a detachable tow bar fitted . I had a update my car is arriving this Saturday so your car Tenbytriker will more than likely be on the same transporter. We all hope
Tucson Phev ultimate in Dark night Grey + Tech pack
Ordered 20-01-2022
Arrived in Tilbury on the 11th of May
Out of work shop 19th may
Arrived at dealership 8th of June
Pick up from Dealer 16th June. 22 weeks order from start to finish :D :D

Tenbytriker
Posts: 37
Joined: Wed Mar 16, 2022 5:09 pm
Location: Pembrokeshire

Post by Tenbytriker » Mon Jun 06, 2022 6:44 pm

Cheers for that buddy are the dealership sorting out your tow bar i had to look outside of dealership for a bar company in haverfordwest will do it aprox 550 bucks is this the sort ov price you have to pay dealership told me today that it wont be delivered till the 19th june hum sunday??

joolstdi
Posts: 156
Joined: Tue Jan 11, 2022 7:44 pm
Location: South Wales

Post by joolstdi » Mon Jun 06, 2022 7:12 pm

Hi Tenbytriker that is what I have paid, they use a company called Britannia tow bars Swansea, they get all the dealers sending the car to them. vw Sinclears Swansea fitted one to my Tiguan it was a really good job.it wont be long :) :)
Tucson Phev ultimate in Dark night Grey + Tech pack
Ordered 20-01-2022
Arrived in Tilbury on the 11th of May
Out of work shop 19th may
Arrived at dealership 8th of June
Pick up from Dealer 16th June. 22 weeks order from start to finish :D :D

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