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Re: Why does my new Tucson forget settings?

Posted: Sun Apr 10, 2022 6:02 pm
by alan sh
Mine did the 'normal' reset just now. I've got the latest firmware in it, so that's not cured anything. However, I did notice one difference. Normally, I have my Android phone plugged in and I unplug it and remove it before locking the car. This time, I left the phone plugged in and locked it all up. Came back, and it had reset itself.

So, I will continue to play - but it's one point on a graph.

Alan

Re: Why does my new Tucson forget settings?

Posted: Thu Apr 14, 2022 9:17 pm
by madowl
Not done it for ages but today it did.
Refuelled a week ago and checked daily but today on first startup the mileage had zeroed and the air con was off. Didn't get the T & Cs message though and retained my usual choice of map display on startup.

Anyone found a solution for this yet? I have the latest updates installed.

Re: Why does my new Tucson forget settings?

Posted: Fri Apr 15, 2022 5:34 am
by jarvis
Mine did this for the first time yesterday. It was refuelled, driven for 7 miles then parked for about 36 hours. Next start up the air con was on 22 degrees and the since-refuelling trip had reset (not showing the 7 miles anymore). Accumulated trip was still retained and I haven't gone through everything else.

I think the settings linked to my profile in Bluelink have been retained.

Re: Why does my new Tucson forget settings?

Posted: Sat Apr 16, 2022 5:17 pm
by madowl
Now seems to wipe the "since refuelling" figures and turns off the air con daily. Anyone know of an email for Hyundai technical as this seems to be a software/sensor issue which needs sorting.

Re: Why does my new Tucson forget settings?

Posted: Sat Apr 23, 2022 5:57 pm
by alan sh
Mine did it twice today. First time when I started the car after it being sat there for a week (I'd been on holiday). I then drove it to the garage (1.5 miles) to fill up, which reset it as normal). I then drove it another 4 miles and stopped. When I restarted it after an hour, it had reset again.

I will inform my dealer of this issue, but I don't think there's anything they can do - I think it's a Hyundai problem which needs a firmware update.

Oh - it also turned my Android Auto off as I was playing an MP3 file. No idea why. My phone thought it was still connected, but the car didn't. Unplugged and replugged the phone and all was well again.

Alan

Re: Why does my new Tucson forget settings?

Posted: Sat Apr 23, 2022 6:05 pm
by Al94
Strange one today, headed out and realised clock was 3 hours 20 minutes fast and day and date was 2 days ago! Had to manually correct.

Re: Why does my new Tucson forget settings?

Posted: Sun Apr 24, 2022 9:22 am
by Quinn010
I've had this issue once so far in just under 2 months. Air con reset to 22 degrees and all the displays reset themselves.

Re: Why does my new Tucson forget settings?

Posted: Sun Apr 24, 2022 11:11 am
by Wychwood
I too have had one instance of clock not showing the right time and one reset to 22 degrees. Seems unexplained why this happens and hopefully a software update will resolve it.

Re: Why does my new Tucson forget settings?

Posted: Sun Apr 24, 2022 1:15 pm
by joolstdi
If you think of this problem logically, it looks like the module or something that keeps the memory stops and resets itself.
Could this be the small 12 volt car battery not getting power to the unit or a power surge or the unit itself faulty.

this has to be a recall, so if everybody notifies Hyundai they will have to do something about it.

Jools

Re: Why does my new Tucson forget settings?

Posted: Sun Apr 24, 2022 2:25 pm
by old man
I haven't really followed this thread as I thought my car wasn't doing it, but today I noticed my aircon had changed itself to 22 degrees and I then realised this wasn't the first time.
I wonder if it's a timeline thing, but I can't think of a sensible reason this is happening.
Has nobody contacted Hyundai technical yet, as they (in theory) should know or can find out if this is meant to happen ?