HYUNDAI CAR CAR CLAIMS HANDLING

[3puddings]

Some muppet reversed into the front of my 6 month old car today when stationary at red lights. Its on my dashcam and he's bang to rights.
I'm insured with L&V and they will cover it.
Has anybody used Hyundais Peace of Mind accident claims handling service, I got various bits of paper about hem when I bought the car.
Were they any good?
They seem similar to me, except L&V will only give me a 3 door hatchback as a loan car and will have to pay extra for a Tucson equivalent. Hyundai Car Care said they will give me a Hyundai equivalent, which I need cos Im 6'5" tall.
It would go to L&V's authorised repairers where as Hyundai Car Care would go to a Hyundai approved dealer.

[Indalo]

Has anybody used Hyundais Peace of Mind accident claims handling service,

I had occasion to use what I think was called, “Hyundai First’ during my previous relationship with a Hyundai i40 Tourer.

It was the most horrendous experience I have ever had with regard to making a claim on my car insurance policy in 60+ years of driving’.

Total nightmare! My advice would be to stick with LV.

[3puddings]

Thanks Indao, I am continuing with L&V. I've spoken to them again and they will now give me a comparable car to the Tucson and not a 3 door hatchback! The car will have a lifetime repair warranty so that will do me!

[Indalo]

I am continuing with L&V. I've spoken to them again and they will now give me a comparable car to the Tucson and not a 3 door hatchback!

That sounds like you made a worthwhile phone call to LV and drew a response that suggests to me a decent bit of customer service from the agent with whom you made contact.

I have had dealings with LV concerning their choice of ‘approved’ body shop. They wanted me to put my car into a known poor quality repairer in my area - both my brother-in-law and a friend received very poor workmanship, misaligned panel fit and rubbish paint finish, the obvious complaints - when I said I’d prefer to take the car to another of their ‘approved’ repairers, the next two nearest on their list were well away from my area so I said no to them. The next response from the ’Thank you for reaching out to us today’ telephone agent was, “Well take it anywhere you like and get it fixed but you won’t get a courtesy car from us!”

As most body shops run a small fleet of courtesy cars, I did exactly that. I booked my car into a top-class body shop/classic car restorer, received a Merc A class for the few days the car was with them, paid the excess and LV picked up the tab for the rest.

My insurance expires mid-November so I shall shortly look at the options but I am expecting a large hike in price over last year.