New car trashed

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focusy
Posts: 32
Joined: Thu Jan 20, 2022 3:54 pm

Post by focusy » Tue Apr 05, 2022 11:50 am

does the police need to be notified incase it escalates?

old man
Posts: 231
Joined: Wed Feb 02, 2022 10:34 am
Location: Somerset

Post by old man » Tue Apr 05, 2022 1:39 pm

focusy wrote:
Tue Apr 05, 2022 11:50 am
does the police need to be notified incase it escalates?
Extremely unlikely unless the parties concerned resort to fisticuffs.
It's a private offence on private land, so the police won't want to be involved with that.
Tucson N Line S 2WD Hybrid

Nashy
Posts: 9
Joined: Wed Mar 16, 2022 12:40 pm
Location: South West & Wales

Post by Nashy » Wed Apr 06, 2022 7:32 am

So sorry this happened to you

On my house insurance i have personal legal cover up to 50k, you might want to check if you have that as i was not even aware at first until i randomly checked my policy.

My point is whilst you have your car insurance to cover the vehicle costs, you may wish to pursue as a civil matter for any other related matters, EG: time - inconvenience - stress caused, bottom line its negligence from your neighbor and the builder, and if the builder has no liability insurance then maybe he shouldn't be trading at all and needs reporting

If this happened to me i wouldn't let it go, wish you the best in resolving the matter
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Itchycat1
Posts: 49
Joined: Tue Dec 28, 2021 11:11 pm

Post by Itchycat1 » Wed Apr 06, 2022 4:10 pm

Tried speaking to claims department yesterday ,a total of 6.5 hours on the phone and no body able to pick up. Totally infuriating. This is saga bewarned.
Tried again today and managed to be put through,only to be misinformed yet again. Can't get through to them unless you use a sales line ???
The garage they wanted myself to use rang me.here's the approx conversation😂

Ello is that Mr johns?

Yes.

Yea I need to arrange to collect your car

.which one??

Don't know mate ,doesn't say

What you wanting to collect it for???

To repair it.

Oh right okay and what repairs are you doing?
Don't know mate just repairs.

Okay so you want to collect a car to repair
but you don't know what they are or what type of car it is??? How long do you think you might need it???

Oh difficult one that not sure.

I see, can you tell me the time p!ease?

Yes mate it's 11.50

Well at least what ever planet your on has the same time differance, thanks but I think I will leave it.

Southern Lad
Posts: 124
Joined: Tue Feb 01, 2022 8:32 pm

Post by Southern Lad » Wed Apr 06, 2022 5:44 pm

Itchycat1 wrote:
Wed Apr 06, 2022 4:10 pm
Tried speaking to claims department yesterday ,a total of 6.5 hours on the phone and no body able to pick up. Totally infuriating. This is saga bewarned.
Tried again today and managed to be put through,only to be misinformed yet again. Can't get through to them unless you use a sales line ???
The garage they wanted myself to use rang me.here's the approx conversation😂

Ello is that Mr johns?

Yes.

Yea I need to arrange to collect your car

.which one??

Don't know mate ,doesn't say

What you wanting to collect it for???

To repair it.

Oh right okay and what repairs are you doing?
Don't know mate just repairs.

Okay so you want to collect a car to repair
but you don't know what they are or what type of car it is??? How long do you think you might need it???

Oh difficult one that not sure.

I see, can you tell me the time p!ease?

Yes mate it's 11.50

Well at least what ever planet your on has the same time differance, thanks but I think I will leave it.
Had a similar experience several years ago with an insurance company myself. I was not happy with the approved repairer situation either. It was only by luck that I found out from a friend that I could use the legal cover on that insurance that was added as an extra to sort the situation out for me. By getting them involved I was able to get my car to the main dealer and also have a hire car of an equal standing etc. All the correspondence etc was covered by the legal team without any outlay to me of any sort. So not only was the car sorted out to my satisfaction the legal team also got me a small payment for the inconvenience that the situation had caused. All claimed from the at fault other party's insurance. So in short if you have that legal cover it may well be worth a phone call👍
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Itchycat1
Posts: 49
Joined: Tue Dec 28, 2021 11:11 pm

Post by Itchycat1 » Wed Apr 06, 2022 8:26 pm

Had car appraised by a body shop recommended by Hyundai . They washed the car to appraise it and reckon £5k to sort out spraying bonnet ,door,rear wing and roof bar ,replace grill and replace and rear window.fortunately no damage to panoramic roof

Keith1956
Posts: 5
Joined: Mon Feb 07, 2022 12:07 am

Post by Keith1956 » Thu Apr 07, 2022 6:55 pm

Insurance companies would like you to use their repair companies because of negotiated repair costs I.e discounts, but you DO NOT have to, you have the right to select your preferred agent, you need to contact and have it out with them.

Quinn010
Posts: 156
Joined: Sat Oct 16, 2021 11:02 pm

Post by Quinn010 » Mon Apr 11, 2022 6:51 am

I'd be threatening that builder with trading standards and seeking advice from citizens advice. As for the neighbour what a scum bag.
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joolstdi
Posts: 156
Joined: Tue Jan 11, 2022 7:44 pm
Location: South Wales

Post by joolstdi » Mon Apr 11, 2022 12:46 pm

I cannot believe that this has happened to you as previously post , we all feel for you. I had a similar thing happened to me. Brand new red Honda Civic type R 3 days old. We went to shopping in swansea and we where 30 mins and when we came out some one had knocked and dented and scraped the front wing and passenger side door. I did not have time to wire up my dash cam. So I know how you feel. As my wife kept telling me it’s only nuts and bolts and it can be fixed but I know how you are feeling,
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Yorkie
Posts: 39
Joined: Tue Feb 08, 2022 11:48 am
Location: Yorkshire

Post by Yorkie » Mon Apr 11, 2022 3:01 pm

That's terrible. My neighbours who have similar morals had their house rebuilt and I went out one day to find my car (previous) covered in brick/cement dust. Luckily there was no permanent damage. As somebody else mentioned if you had legal expense cover I would be getting them involved. I'd be asking them to pursue the builder (or their insurance) so it is at least registered as a non fault claim if successful. I don't know if public liability insurance works the same as car insurance but making a claim successful or not may at least cause him similar inconvenience and costs that you are faced with. Good luck.
1.6 TGDi Plug-in Hybrid Ultimate 5dr 4WD Dark Knight Grey

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