Significant Issues with 2021 Tucson

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Joined: Sat Oct 09, 2021 9:02 am

Post by ThAr201 » Sat Oct 09, 2021 9:29 am

Hi All,

I bought the new Tucson in April 21, and ended up taking delivery of one of the first Ultimate Trim Tucsons in the country (of the new generation). The car drives great and is comfortable, with loads of space and the Krell sound system is just brilliant. However, I've had a laundry list of issues with the car and wanted to check other people's experiences. I've listed them below, and it'd be great to hear other people's experiences:

1) Misaligned Boot Door
My boot door is significantly and noticeably shifted to one side more than the other. I took it into the local dealer who confirmed it was faulty boot door unit and the entire unit would need replaced. They then proceeded to send a quote to Hyundai and told me that they'd let me know when they had a response. I went back in a couple months later to get an update whlist picking up my boot liner and they had no record of my vehicle coming in, no record or quote going to Hyundai and required me to come back in. Luckily I asked for paper copy of the original quote the first time.

2) Non-functional centre console
I once accidentally stalled the car - not ideal but also not unexpected when driving a manual. When I turned the car back on, the centre console was no longer functional, I couldn't change any of the heating controls and for a few days had to roll down my window because the windscreen was steaming up. I eventually found the reset button to the far left of the centre console, which eventually fixed this.

3) Easy Entry/Exit stopped working
4) Haptic Steering Wheel System stopped working mid-drive and then turned itself back on
5) Parking sensor and collision warning randomly goes off when stopped at traffic lights on mid drive respectively.

I've also had dealer specific issues where they've incorrectly registered my vehicle with DVLA and have given my an incorrect vehicle invoice! Like I said a laundry list of issues. After seeing that the Tucson won some awards recently, I'm not sure if what I've had is one off or not. Looking forward to hearing other people's experiences.

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Joined: Sat Oct 09, 2021 9:52 pm

Post by elf » Sat Oct 09, 2021 10:32 pm

Last edited by elf on Fri Apr 08, 2022 11:04 pm, edited 1 time in total.

Posts: 79
Joined: Mon Aug 16, 2021 12:47 pm

Post by KeithB1 » Sun Oct 10, 2021 5:21 am

We got our plug in Ultimate on 1st Sept and have been very pleased with it so far. My only moan is that the sat nav doesn't appear to be able to search by post code which we find very odd. We can't comment on the service dept as to date we've had next to no contact with them.

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