Engine replacement following bearing failure - anyone else seen this? USA Recalls

Faults and Technical chat for the Hyundai Tucson
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ians12345
Posts: 3
Joined: Fri Nov 19, 2021 11:22 am

Post by ians12345 » Fri Nov 19, 2021 12:24 pm

Hi,

We noticed a knocking noise from the engine of our 2017 car, but no other symptoms. Hyundai diagnosed a failed bearing and I now need to replace the engine at my cost. Has anybody else had this problem?
This appears to be a known issue in North America with a recall, but maybe manufacturing is different for the engines supplied here in the UK or Europe. Link to US recall: https://www.carcomplaints.com/news/2021 ... ires.shtml

Appreciate any help/thoughts.

Ian

KeithB1
Posts: 79
Joined: Mon Aug 16, 2021 12:47 pm

Post by KeithB1 » Sat Nov 20, 2021 9:23 am

Hi. First question that leaps out is why are you having to pay? Isn't there a 5 yr warranty on your car?

ians12345
Posts: 3
Joined: Fri Nov 19, 2021 11:22 am

Post by ians12345 » Sat Nov 20, 2021 6:30 pm

It missed a hyundai service

KeithB1
Posts: 79
Joined: Mon Aug 16, 2021 12:47 pm

Post by KeithB1 » Sat Nov 20, 2021 11:08 pm

Did it miss the service completely or was it serviced but not by Hyundai?

ians12345
Posts: 3
Joined: Fri Nov 19, 2021 11:22 am

Post by ians12345 » Sat Nov 20, 2021 11:17 pm

Serviced not by Hyundai, but an engine bearing should not fail damaging the engine.
Has anyone experienced this?

KeithB1
Posts: 79
Joined: Mon Aug 16, 2021 12:47 pm

Post by KeithB1 » Sun Nov 21, 2021 9:59 am

As long as the service has been carried out by a professional I don't think a manufacturer can avoid the warranty just because the car has been serviced by a non-franchised garage. Have you had a word with your local council's trading standards dept or your local CAB?

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