No sound from radio or any media

Faults and Technical chat for the Hyundai Tucson
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kerr45
Posts: 2
Joined: Fri Aug 20, 2021 7:34 pm

Post by kerr45 » Fri Aug 20, 2021 7:47 pm

Somtimes when starting there is no sound from radio or any other media on my ultimate hybrid, only way to get it back is to turn off lock and wait 5 mins, anyone any ideas. The sound is not muted

Wookash
Posts: 3
Joined: Sun Aug 22, 2021 5:40 pm

Post by Wookash » Sun Aug 22, 2021 5:46 pm

It is most likely a fault with optical cable between the amp and the infotainment system. I presume you have the Krell audio system in your trim.

kerr45
Posts: 2
Joined: Fri Aug 20, 2021 7:34 pm

Post by kerr45 » Mon Aug 23, 2021 6:32 pm

Yes , its the Krell system

Wookash
Posts: 3
Joined: Sun Aug 22, 2021 5:40 pm

Post by Wookash » Tue Aug 24, 2021 10:10 pm

Some sources however report that the software update of the audio system that was released in late June may solve the problem.

paulb
Posts: 19
Joined: Wed Aug 04, 2021 9:31 pm

Post by paulb » Fri Aug 27, 2021 8:45 pm

My Premium Hybrid sometimes starts with all infotainment switched off. Not a big deal I just turn it on but odd as it should start with the previous setup. The aircon does the same from time to time as well.

eric56
Posts: 2
Joined: Fri Oct 08, 2021 2:44 pm

Post by eric56 » Fri Oct 08, 2021 2:56 pm

I have had my premium hybrid for a month and the same has happened twice on my way to work. When I return to the car after work, it all works fine again.

paulb
Posts: 19
Joined: Wed Aug 04, 2021 9:31 pm

Post by paulb » Thu Oct 14, 2021 11:45 am

My '21 got it's three recalls done last week and there has been a major update to the infotainment section. Android Auto has a lot more small improvements and the split screen seems more intuitive in places.

Al94
Posts: 26
Joined: Sat Oct 23, 2021 1:44 pm

Post by Al94 » Sat Oct 23, 2021 1:47 pm

I had that issue with my new Hybrid Ultimate, dealer cured it with a software update, told me they had quite a few with the same problem

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